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​Privacy Policy

Personal Information (Privacy) Policy Statement
NewEra Yunyu attaches great importance to your privacy, and we know the importance of personal information to you. We are committed to protecting your personal information and will take appropriate security measures and keep it properly to prevent the information from being lost, misused, stolen, disclosed or modified under inappropriate circumstances. We recommend reading the privacy policy carefully, which explains what personal information we collect from you and how we use and protect your personal information.


1. Collection and use of personal data When you use our products and services, we need/may need to collect your personal data.

1. Register as a member
NewEra Yunyu provides you with basic membership services. In order to register as a member and use our membership services, you need to provide your name, contact number, email address, gender, birth month and date to create a member account. If you only need to use website browsing and search services, you do not need to register as our member and provide the above-mentioned personal information.

2. Provide products or services during your use of our website, in order to identify the abnormal status of your account and provide you with better products and experience, we will automatically collect your usage to make products and offers more suitable for your interests And needs, including: device information: we will accept and record the device-related information you use (including device model, operating system version, device settings) and device location-related information (including Your authorized location service, network access point Bluetooth, base station and other sensor information). Usage: When you use the products and services provided by our website or application, we will automatically collect your detailed usage, including browsing, click to view, search query, follow, add to shopping cart, transaction, after-sales, and share , Distribution information, as well as IP address, browser type, telecom operator, language used, date and time of access. In order to provide you with information display, search and push services that are more convenient and more in line with your human needs, we will display and push information and other commercial advertisements based on your usage.

3. Provide shopping cart, follow and share functions. When you browse our website or application, you can choose to follow the products and services you are interested in, add to the shopping cart, and send to third parties through the functional components we provide Share information. When you use the above-mentioned functions, we will collect information including your shopping cart record, concerned products and services, etc., to provide you with the above-mentioned functions and other purposes that we have clearly notified of.

4. Order creation and order management When you order a specific product or service in our products or services, we will generate an order for you to purchase the product or service through the system. In the process of creating an order, you need to provide your consignee’s name, shipping address, and consignee’s contact phone number. At the same time, the order will include the product or service information you purchased, the specific order number, and the order creation time. , The amount you should pay. We collect this information to help you successfully complete the transaction, protect your transaction security, query order information, provide customer service and after-sales service, and other purposes that we clearly inform. You can order products or services for others through our website or application, and you need to provide the above-mentioned personal information of the actual orderer. In order to facilitate you to understand and query order information and manage order information, we will collect the order information generated during your use of our services to show you and facilitate your order management.

5. Help you complete the payment
5.1) In order to complete the order payment, you need to select the corresponding payment method and provide relevant information so that we can process your payment and order.
5.2) When you request to use online payment and pick up products or enjoy services in person at the store, you need/may need to provide relevant identification documents and copies.
5.3) If you refuse to provide relevant information, it will/may affect our processing of your request, and there may be situations where we cannot meet your request.

6. Contact customer service or file a complaint or suggestion. When you contact our customer service team and need to provide assistance or apply for after-sales or dispute settlement, in order to protect your account and system security, we need you to provide the necessary personal information to Verify your membership. In order to facilitate contact with you, help you solve problems as soon as possible, or record related problem handling solutions and results, we may save your conversations/call records with us and related content (including account information, order information, and information provided by you to prove relevant facts). Other information, or the contact information you left), if you make inquiries, complaints or provide suggestions for a specific order, we will use your member information and order information.

7. Market research and promotion After you use our products or services, we will/may contact you to obtain feedback on our products or services. Your information will also be used for the general marketing of NewEra Yunyu, and we will/may provide you with special information, other products or services and promotion of NewEra Yunyu through email address, phone number, etc. If you don't want to receive such information, you can contact us at any time to cancel by email to [newerayunyv@gmail.com].


Second, use cookies
We use cookies and similar technologies on this website to provide visitors with various functions and make your online visit more enjoyable and personalized. 

1. Cookies are small files, usually encrypted files stored in the browser directory. Cookies can identify you as a specific customer and store your personal preferences when using this website and technical information. The main benefit to you is that you do not need to enter the information contained in the cookie every time you visit this website. Cookies do not necessarily contain or disclose personal information. However, if you have entered personal information on this website, it may be stored in the cookie data. Operators of other websites cannot access these files. 

2. We use Google Analytics on this website. This is a web analysis service provided by Google, which can collect detailed statistical data on website traffic and its sources. We only use Google Analytics for statistical purposes, for example to track how many users clicked on a particular product. Google Analytics is based on cookies and records information about your use of this website, including your IP address. To prevent users from being identified by their IP address, we use a special code to ensure that your IP address is only recorded in a truncated (hence anonymous) form. It is no longer possible to identify individual users with this truncated IP address. The information recorded by Google Analytics is transmitted to Google Inc. in the United States. Google conducts self-certification in accordance with Privacy Shield and provides adequate protection for your personal data in accordance with EU laws. You can download and install a plug-in through the following link to prevent this data from being collected and transmitted to Google Inc.: tools.google.com/dlpage/gaoptout. 

3. The default settings of most browsers allow cookies to be accepted. In your browser settings, you can completely prohibit the use of cookies, prevent certain cookies from being set, or require you to be notified every time a request to set a cookie is made. For more details about these settings, please refer to the "Help" section of your browser. You can disable cookies or delete existing cookies on your computer. Please note that if you disable cookies, some areas of the website may not function properly, such as logging in to your account.


3. Disclosure and sharing of personal data. We transfer personal data related to order processing to service providers who help us process orders, especially those that involve credit card billing services. We only need to transmit data for payment purposes.

1. The employees and management of NewEra Yunyu;   2. NewEra Yunyu’s contractors, service providers and other partners (employed by us to assist in providing services to you);   3. Other business related parties, such as membership plan operators, or operators involved in providing customer services or responding to customer requests;   4. Banks, financial institutions, credit reference agencies, credit cards, debit cards, charge card companies, and/or other payment platforms; and/or   5. Courts or regulatory agencies respond to subpoenas, court orders or court procedures.   6. The personal data you provide may also be taken from or transferred to other jurisdictions outside Hong Kong for the aforementioned purposes. 


Fourth, the preservation of personal data
1. We have taken reasonable and feasible security measures to protect your information in line with industry standards to prevent personal information from being lost, misused, stolen, disclosed, modified or destroyed under inappropriate circumstances.

2. The Internet is not an absolutely secure environment. We recommend that you carefully protect your membership or online account, password, payment and credit card information, and delivery information when conducting online transactions to avoid unauthorized access. Case is read.

3. In the unfortunate event of a personal information security incident, we will inform you: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions that you can independently prevent and reduce risks, and the Remedial measures, etc. We will inform you about the incident by e-mail, telephone, push notification, etc. If it is difficult to inform the subject of personal information one by one, we will adopt a reasonable and effective way to publish an announcement.


5. Access or change personal information

You can check or change your information in the following ways: 
1. Log in to our website, enter the homepage, click "Member Center-Account Information" to view and change personal information;

2. Log in to our application, enter the "My" member interface, you can check or change personal information, shipping address and other information;

3. Contact our customer service team, or email to [newerayunyv@gmail.com] for help, we are happy to assist you in reviewing or changing your personal information.


Sixth, the revision of the privacy policy

1. We may revise this statement from time to time. If we make significant changes to the rules on the use of personal data, we will post notices on our website and applications so that you can understand the data we collect, how we use the data, etc.

2. After the relevant amendments, if you do not agree to the amendments we made to the relevant terms of this policy, you have the right to stop using the service and withdraw from the membership. If you continue to use the products or services of our website or application, it means that you agree to and be bound by the amendments. 


7. Disclaimer

1. Data transmission without the Internet is completely safe. Although we will do our best to protect your personal information, we cannot guarantee or guarantee the security of any information you provide to us. By using this website, you will be deemed to agree to bear the risk of the transmission of your personal data.

2. If the website or application causes any loss to you due to system failure, NewEra Yunyu will not be liable for any compensation.

3. For any direct, indirect, derivative, or special damages caused by your use of our website or application products or services, or the inability to use each service, NewEra Yunyu shall not be liable for any compensation.


8. General regulations
1. The formulation, implementation, interpretation and dispute resolution of this policy are applicable to Hong Kong law and subject to the jurisdiction of Hong Kong courts.

2. If any clause in this policy is completely or partially invalid for whatever reason and is not enforceable, the remaining clauses of this agreement shall still be valid and binding.


9. Contact us If you have any questions about the privacy policy, please contact us in the following ways.
Email: newerayunyv@gmail.com
Phone: 852 5222 7735

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