1. Trial service is not provided for all products. Once the package is opened, it will not be returned for reasons other than quality.

2. Product damage caused by your personal reasons (such as modifying the size, washing, oiling leather shoes and leather goods, wearing for a long time, etc.), improper storage, normal wear and tear of the product, will not be returned;
3. Product quality problems caused by unauthorized maintenance, misuse, negligence, abuse, accidents, alterations, incorrect installation, or tearing, alteration of labels, anti-counterfeiting marks, etc. will not be returned;
4. Commodities with gifts, combined sales commodities, gift packs, and suits cannot be partly returned;
5. If the customer directly sends the goods back to NewEra Yunyu without NewEra Yunyu's application for return, NewEra Yunyu shall not be liable for storage, re-delivery, or refund, and NewEra Yunyu has the right to dispose of the stranded goods when necessary.
6. The pictures and information are for reference only. There may be color difference between the product picture and the actual product due to the shooting lights and the color difference of different displays. The product shall prevail in kind;
8. If the receipt of all goods exceeds 72 hours (subject to the receipt time shown on the logistics company's express order), if the goods have quality problems, return and exchange services will not be provided. If the goods are watches and clocks, electronically driven goods, handbags, clothing, accessories, etc., the surface damage can be guaranteed according to the original brand counters. Some brands do not have a free warranty for the first year, so they need to follow the paid maintenance rules and regulations. Price list.
9. If it is a quality problem, please take a picture of the focus of the problem first, which must be clearly visible and emailed to us for review. If it can be sent back after review and approval, the returned goods must have good packaging (including package filling and outer box or outer bag). You can reuse the packaging materials used when NewEra Yunyu is shipped. Be sure to put enough stuffing in to avoid the collision sound inside the package or the scattered small items in the package. As the freight collect service is not supported temporarily, please pay the freight in advance when the goods are returned, and send the freight payment voucher to NewEra Yunyu.
10. Due to improper handling and any damage or loss of the goods during the return shipping process for any reason, the risk is borne by the buyer, and NewEra Yunyu will not make any compensation or refund.
11. All non-quality issues require return and exchange of goods, and the freight will be borne by the buyer.
12. When returning or exchanging goods, please be sure to keep the original brand packaging box or bag, internal accessories, labels, manuals, etc., intact, and the delivery note and the express receipt (if there is an invoice or a gift) must be together with the product return. If the returned goods are missing the delivery note, the express delivery note, or the package is damaged/lost, it will not be able to handle it for you even during the return and exchange period.
13. Ensure that the goods sold are genuine and have no quality problems. If you have any doubts about whether the goods are genuine when using them, please provide a written appraisal from a professional quality supervision and inspection agency, and NewEra Yunyu will deal with it in accordance with national regulations.
14. NewEra Yunyu reserves the right to modify the above return and exchange policies and shipping policies without any written notice.

Customers are requested to return all the accessories and gifts packaged to the following address and process as they are. If the goods or gifts have been used or damaged, the return application will not be accepted.

inquiry mode:
Email: neweryunyb@gmail.com
Hotline: 852-52227735